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Guest Policies - welcome to the Guest Room

Check in:  Anytime after 2:00 PM, (earlier depending on availability)
Check out:  11:00 AM

Day rates available, early check-in or other arrangements may be made depending on availability.

CRIBS, COTS & OTHERS
While we try to accommodate the needs of all our guests, we offer a play pen, and air and foam mattresses that can be used for small children.  There is no additional fee.

Guest Phone #  204-483-3408
Reservations #  204-483-3246
Address:  #2 Crescent Ave West, Souris, MB  R0K 2C0

COMMENT CARDS / GUEST BOOK
We love to here your comments, please feel free to sign the guest book.

TELEPHONE INSTRUCTIONS
All local calls are free of charge.  All long distance calls have to be made collect or credit card charge.  The telephone is shared between the down/up suites, please be respectful to the other guests.  Pick up the phone and ensure no one is talking prior to dialing.  All local calls are direct dialed.  Long distance, dial 0, area code, number.

CHECK OUT
We appreciate a check out time of 11:00 AM.  If you require more time, an additional fee of $10.00/hour will allow you to use the space, subject to availability.  Please inquire when you arrive if you feel you will require this additional service.  We are however, cooperative with the guests if they wish to pre-arrange a late check-out.

CHECK IN
Typically is 2:00 - 3:00 PM, however if the room is available prior to this time we would be happy to accommodate you.

ICE/WATER
For your convenience you will find ice already made in the refrigerator units along with two bottled waters.  The Town of Souris municipal water system is a reverse osmosis process that provides our community with excellent water on tap.  Fluoride along with all other provincial standards are maintained at all times.

TV CHANNELS
Westman Cable TV is provided free of charge.

LOST & FOUND
We make every effort to ensure the return of any items that are forgotten, however if we can’t reach you or you do not call all items will be held for 30 days prior to disposal. 

SMOKING
The entire building is smoke free.  There is a butt container provided on the outside deck at the back of the building, please use this for disposal of butt’s.  Be safe and make sure all butt’s are extinguished before leaving unattended.

PARKING
Free of Charge.  You may park your vehicles at the back where there are two spaces available for both up and down suites to share.  There are plug-ins on the building at the back, you will need an extension cord.  Additional parallel parking is available along the south side of Crescent Ave. (front).  Overnight parking is permitted on the front only in the summer or when you are pretty sure it is not going to snow. 

CREDIT CARDS & PAYMENT
We honor the following cards, Master Card, Visa and Interact.  For our business clients we can invoice your company, OAC, please make prior arrangements.

WE CARE ABOUT YOUR SAFETY
Your comfort and well-being are our first priority.  We urge you to take advantage of these safety and security tips.

  • Please be certain that all interior doors are locked.  Use the safety chains, however when checking out we would appreciate it if you un-hook the chains. 
  • When leaving your car, make sure it is locked.  Do not leave valuables in your car.  The front and back doors to the building/lobby are never locked, therefore it is important to ensure that your suite doors both front and back are locked. 

EMERGENCIES
In an Emergency - Call 911 (Fire, Police, Ambulance)

BE PREPARED
Locate the fire exist nearest you.  Front and Back.  Locate the fire extinguishers.  A fire exit plan is located near your guest room door.  There are smoke detectors on each floor.  Emergency lights will light up the stairs.

IF FIRE ALARM SOUNDS OR YOU SMELL SMOKE
Call 911.  Stay Calm.  Do not panic.  Touch the door to your room.  If it is hot, do not open it.  If the door feels normal, open it and exit the building.  If there is smoke in the building, exit immediately, warn other guest up or down stairs by calling out loudly.  If there is smoke in the hall or exit way, use the other exit.  Never re-enter a burning building.   

TO PREVENT FIRES
There is absolutely NO SMOKING in the building.  A sand can is located on the outside deck at the rear.  Be sure that all butts are extinguished before leaving it.  Be sure to turn off all cooking appliances, curling irons, coffee makers and other heating devices when leaving.

Keep matches out of the reach of children.

Please do not burn candles.

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